Frequently Asked Questions

Sign up, visit our booking page, choose your ride type, and confirm payment. You'll receive a confirmation instantly.

The Free Plan includes access to standard booking, route options, and customer support. Premium features are available on paid plans.

You can cancel anytime from your account settings. Cancellations must be made at least 24 hours before your next billing cycle.

Membership transfers can be requested via customer support. We'll assist in transferring your plan to another account.

We provide private shuttle service—your group travels alone in a dedicated van or mini‑bus from Vancouver (including YVR Airport or Downtown) directly to Whistler.

Options include luxury SUVs, Mercedes Sprinter vans, mini‑buses, and coach buses sized to your group (up to ~28 passengers).

Yes—private shuttle service includes direct door‑to‑door transfers to your hotel, condo, or private address in Vancouver and Whistler.

Yes. Both one-way and round‑trip private shuttle bookings are available. Round‑trip may offer pricing advantages.

Typically around 2 to 2.5 hours, depending on weather and traffic along the scenic Sea‑to‑Sky corridor.

Standard allowance is per passenger: 2 checked bags, 1 carry‑on, and ski or golf gear. Additional items like boxed bikes may incur fees if booked ahead.

Yes, provided items are boxed and pre‑declared at booking. A fee may apply.

Most larger vehicles don't support car seats due to belt compatibility. Sprinter vans may accommodate them, confirm at booking.

No onboard washrooms. Drivers will accommodate rest stops as needed and only when it's safe to do so.

No. Due to inconsistent cellular coverage on the route, Wi‑Fi is not offered.

Yes, private shuttles can include planned stops for groceries, distillery/brewery tours, Shannon Falls, Sea to Sky Gondola, etc., for an additional fee.

Once payment is made, you will receive a confirmation email (separate from your payment receipt). Bookings are only guaranteed once confirmed.

It's recommended to book at least 72 hours before travel for guaranteed availability and your wait‑time guarantee.

We track your flight. As long as the new arrival falls within our operating hours, pickup will be adjusted. If your flight arrives after hours, service may be scheduled on the next day.

Options include vehicles seating from 5 passengers up to 26–28 depending on group size.

Yes, many private shuttle drivers are Whistler residents who share stories, scenic views, and tips along the route.

Our service runs rain or shine. However, travel times may be longer. If travel isn't possible under extreme conditions, we offer alternatives or rebooking.

Pets are permitted on private shuttles but must be pre‑arranged. Service dogs are allowed by default.

Bookings must be paid in advance usually via credit card; cash is not accepted onboard.